REFUND POLICY

At FH Abayas House, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your item(s), we are here to help. Please review our refund policy carefully:

1. Returns

You have 14 days from the date of receiving your order to initiate a return. To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and unwashed.
The item must be in the original packaging with all tags and labels attached.
Proof of purchase is required (e.g., order confirmation, receipt).

Non-returnable items:

Custom or personalised items
Final sale or clearance items
Items marked as “non-refundable”

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 business days.

Please note that shipping costs are non-refundable. If you received free shipping on your original purchase, the cost of shipping may be deducted from your refund.

3. Exchanges

If you need to exchange an item for a different size or colour, please contact us within 14 days of receiving your item. We will provide instructions on how to return the original item and process the exchange. The customer is responsible for any additional shipping costs for exchanges.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of receiving your order. Provide detailed photos and a description of the issue. Once we confirm the defect or damage, we will either:

Offer a replacement at no additional cost.
Issue a full refund, including any shipping fees paid.

5. Return Shipping

You are responsible for paying the shipping costs for returning your item unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. How to Initiate a Return or Refund

To initiate a return, exchange, or refund, please follow these steps:

Contact our customer service team at help@fhabayashouse.com with your order number and reason for return.
We will provide you with return instructions, including the address where the item should be shipped.
Once we receive and inspect your item, we will notify you of the status of your refund or exchange.

7. Late or Missing Refunds

If you haven’t received a refund within 10 business days of our approval, please check the following steps:

Check your bank account or payment method again.
Contact your credit card company or bank, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at help@fhabayashouse.com

8. Contact Us

If you have any questions about our Refund Policy, feel free to reach out to us at help@fhabayashouse.com

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